AHT Full Form In English
AHT stands for Average Handling Time in English. It is a commonly used term in call centers and customer support industries. AHT refers to the average time an agent takes to handle a customer interaction, including talk time, hold time, and after-call work. This metric helps organizations measure efficiency, improve customer service quality, and manage workforce performance effectively.
AHT Full Form In Hindi
AHT का फुल फॉर्म हिंदी में Average Handling Time होता है। इसका मतलब है किसी कॉल सेंटर या कस्टमर सपोर्ट में एक ग्राहक की कॉल को पूरी तरह संभालने में लगने वाला औसत समय। इसमें बात करने का समय, होल्ड टाइम और कॉल के बाद किया जाने वाला काम शामिल होता है। AHT का उपयोग कर्मचारियों की कार्यक्षमता और सेवा की गुणवत्ता को समझने के लिए किया जाता है।
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Frequently Asked Questions
What is the full form of AHT?
AHT stands for Average Handling Time.
Where is AHT commonly used?
AHT is mainly used in call centers and customer support operations.
What does AHT include?
AHT includes talk time, hold time, and after-call work.
Why is AHT important?
AHT helps measure agent efficiency and improve customer service quality.
Is lower AHT always better?
Not always, because very low AHT may affect service quality if issues are not resolved properly.
How is AHT calculated?
AHT is calculated by dividing the total handling time by the number of customer interactions.
Conclusion
AHT, or Average Handling Time, is an important performance metric used in call centers and customer support environments. It helps organizations understand how efficiently customer interactions are handled while maintaining service quality. By monitoring AHT, businesses can balance speed and customer satisfaction effectively.